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Kalash.Gallery Refund and Exchange Policy

Last Updated: 22/02/2025

This Refund and Exchange Policy (“Policy”) sets forth the terms and conditions governing refunds and exchanges for products purchased from Kalash.Gallery (“Company,” “we,” “our,” or “us”). By purchasing from our website, you agree to be bound by this Policy.

1. Eligibility for Refunds and Exchanges

Refund or exchange requests must be initiated within 14 days from the date you receive your shipment. Any request submitted after this period shall be deemed ineligible for a refund or exchange.

2. Conditions for Return

To qualify for a refund or exchange, the following conditions must be met:

• Unused and Unaltered: Returned items must be unused, unaltered, and in the same condition that you received them.
• Original Packaging: All original packaging, tags, labels, and accessories must be included with the return.
• Proof of Purchase: A valid proof of purchase is required for all refund and exchange requests.

3. Shipping-Related Issues

Please Note: We expressly exclude returns or exchanges for items solely due to shipping-related issues. In the event of problems arising during shipping—including, but not limited to, delays, misrouting, or damage attributed solely to the shipping process—no refund or exchange shall be granted. Customers are encouraged to inspect their shipment upon receipt and report any discrepancies immediately; however, claims based solely on shipping issues will not be accepted.

4. Initiation of a Refund or Exchange

To begin the refund or exchange process, please contact our Customer Service Department in writing at [insert contact email or address] within the 14-day eligibility period. Your written request should include:

• Your order number and purchase details
• A description of the reason for return or exchange
• Photographic or documentary evidence if applicable

Upon receipt of your request, we reserve the right to evaluate the condition of the product and determine the eligibility for a refund or exchange.

5. Refund Process

If your return is approved:

• Inspection: The item will be inspected to ensure it meets the return conditions.
• Refund Method: Refunds will be issued using the original payment method.
• Processing Time: Please allow a reasonable time for the processing of your refund. We are not responsible for any delays caused by your financial institution.

6. Limitation of Liability

Except as expressly provided herein, Kalash.Gallery shall not be liable for any indirect, incidental, or consequential damages arising from or related to the purchase, use, or inability to use the products. This limitation of liability applies to all claims, including but not limited to those arising out of or in connection with any shipping issues, which are explicitly excluded from refund or exchange eligibility.

7. Governing Law and Jurisdiction

This Policy shall be governed by and construed in accordance with the laws of [Insert Jurisdiction]. Any disputes arising out of or relating to this Policy shall be subject to the exclusive jurisdiction of the courts located within [Insert Jurisdiction], and you hereby consent to the personal jurisdiction of such courts.

8. Amendments

Kalash.Gallery reserves the right to amend, modify, or update this Policy at its sole discretion at any time without prior notice. It is your responsibility to review this Policy periodically to stay informed of any changes. Your continued use of our services following any modifications constitutes acceptance of such changes.